Decorated Sugar Cookies, always are a hit at any party or event. Takes the dessert table to the next level.
All cookies are indidvidually heat-sealed for full freshness, unless requested otherwise.
Elegant Cookies start at $60
Stylish design
3 shapes
3-4 colours
Luxurious Cookies start at $70+
Lavish Design
4 shapes
5-6 colours
Fondant, writing, Airbrush machine and/or Edible printer, hand painted artwork
Vanilla Bean is our most popular flavour hands down. Made from Madagascar Grade B and Bourbon Grade A Vanilla Beans pods.
Our Chocolate flavour has 80% cocoa Chocolate melted into eat batch of dough, $5.00 add-on price.
We offer Edible printing! We can add in Picutres from your phone/camera, print out Logo's onto cookies for compnaies, and so much more! You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cookie decorators.
Decorated Sugar Cookies
Allergens Found in Cakes Cookies & Coffee Shop
Please First thing...... Notify us as soon as you can of any allergies!!!
We want to make sure we close down the kitchen, sanitize everything that may have gone into contact. Making sure all requirements are taken to ensure your and eveyone's safety.
*Nuts and Nut By-Products
*Eggs and Egg By-Products
*Milk and Dairy Products
*Wheat
Deposits Requirements
We require a 50% non-refundable deposit for all orders and this is due a minimum.
Due to being a small shop, we can only take so many orders per weekend. If an order is cancelled, any payment made on your order is non-refundable and non transferable. All cancelations and changes are required 14 days prior to the date of pick up. If canceled at least 14 days prior to the pick up date and time, we will be happy to transfer any payment made on that order to another order within 3 months from that date.
Refunds / Exchanges
Due to the tedious, handcrafted artwork of our products, we are unable to provide refunds or exchanges for custom orders.
Once you or a designated party has picked up an order and signed for it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cookies. In some instances you may bring the cookies back in for design adjustments but this is an additional charge if the cookies has been signed for.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cookies upon pick up. Keep in mind that cookies are very fragile and damages can happen if not handled properly – such as cracks, smudges, breakage etc. We only give refunds in accordance with refund policies stated below.
Cookie flavuor and texture is subjective. Full refunds requested due to flavour or texture after the cookies has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cookies flavour or texture is determined to not meet our standards. Cookies must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Cakes Cookies & Coffee. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
The following scenario is the only instance when we will provide a refund:
If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cookies.
*We do not give refunds under any other circumstances. Refunds are only given within 14 days.
Cancellation / Changes
Changes and cancellations to retail orders are accepted up until 14 days prior to the date of pick up. We are unable to make changes on orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 14 day in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless the circumstances. You will be required to pay the full amount if the order is cancelled with less notice. This does not apply to orders that have contracts.
Disclaimer.....and Guarantee
We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cookies, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cookie decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cookie decorators.
Orders are subject to these policies listed above.