Ohhh dear me, look at these beautiful Macarons. Enjoy the chewy texture, with creamy insides, and all the smells and flavours that come with every bite. These are a cute little treat to pick up for your own 'deliciousness' (if thats even a real word) or send to someone to sweeten up their day.
Flavours vary on the season and request by you!
Customer flavourites are Lemon, Starwberry, Peach, Chocolate, Caramel, Mint chocolate, Oreo, Raspberry, coffee, etc.
French Macarons
Allergens Found in Our Shop:
Please inform us asap about any Allergies. Cakes Cookies and Coffee will shut down kitchen to santize and prepare your order for best practices and your safety. KEEP IN MIN THEY ARE MADE OF ALMOND FLOUR-NUT AND EGGS ARE THE MAIN INGREDIENTS!!
Nuts and Nut By-Products
Eggs and Egg By-Products
Milk and Dairy Products
Wheat
Deposits
We require a 50% non-refundable deposit for all orders and this is due a minimum.
Due to being a small shop, we can only take so many orders per weekend. If an order is cancelled, any payment made on your order is non-refundable and non transferable. All cancelations and changes are required 14 days prior to the date of pick up. If canceled at least 14 days prior to the pick up date and time, we will be happy to transfer any payment made on that order to another order within 3 months from that date.
Refunds / Exchanges
Due to the tedious, handcrafted artwork of our products, we are unable to provide refunds or exchanges for custom orders.
Once you or a designated party has picked up an order and signed for it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the macarons during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your macarons upon pick up. Keep in mind that macarons are very very fragile and damages can happen if not handled properly – such as cracks, melted frosting, etc. We only give refunds in accordance with refund policies stated below.
Macaron flavour and texture is subjective. Full refunds requested due to flavour or texture after the macarons has been accepted and picked up will not be honoured. You may qualify for a percentage of a store credit if the product is brought back and the quality of the macaron flavour or texture is determined to not meet our standards. Macarons must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Cakes Cookies & Coffee. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the macarons are returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
The following scenario is the only instance when we will provide a refund:
If you come to our store for pick up or if upon delivery the macarons do not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the macarons. You can only get the refund if you refuse to “accept” the macarons. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our macarons.
*We do not give refunds under any other circumstances. Refunds are only given within 14 days.
Cancellation / Changes
Changes and cancellations to retail orders are accepted up until 14 days prior to the date of pick up. We are unable to make changes on orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 14 day in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless the circumstances. You will be required to pay the full amount if the order is cancelled with less notice. This does not apply to orders that have contracts.
Disclaimer.....and Guarantee
We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
Orders are subject to these policies listed above.